A. Withdrawal:

8.1. The Customer has the right to withdraw from the contract without specifying the reason within 14 (fourteen) days from the date of delivery or collection of the Products or, in the event of a Distance Sale Subject to Approval, from the conclusion of the contract, without any charge for the relevant transport costs, unless otherwise provided for in the Purchase Offer.

8.2. The Customer may exercise the right of withdrawal by sending an email to the address indicated by the Company or, where the relevant service is expressly provided by the Company and confirmed in the Purchase Offer, at one of the sales outlets managed by the Company and authorised to receive returns.

Following withdrawal, the Customer shall have the right to either a refund of the price paid or, if previously agreed with the Company, the replacement of the Product with another Product of equal or greater value if the Customer agrees to pay the Company the difference between the price already paid for the returned Product and the price of the new Product. Otherwise, a voucher can be issued with a value equal to the price paid for the returned Product, to be spent, within one year from its issuance, for the purchase of other Products at other sales outlets of the same type (boutique or outlet), present in the same Country in which the sales outlet that made the sale is located or at the Company’s e-commerce site, if available. The Product shall be shipped to the address that will be communicated to the Customer in accordance with the procedures and instructions included in the package of the Product that the Customer wishes to return, unless the Customer delivers the Product to a sales outlet in the Country where the Company is established and authorised to receive returns, where applicable.

8.3. If the Customer does not comply with the return instructions provided by the Company, the relevant transport costs and the liability for loss, theft, damage or delay in delivery shall be borne by the Customer, unless otherwise provided for by the applicable mandatory regulations.

8.4. The Customer undertakes to return the Products for which he/she has exercised his/her right of withdrawal without undue delay and, in any event, within 14 (fourteen) days from the date on which he/she informed the Company of his/her decision to withdraw from the contract.

8.5. Products must be returned in the same condition in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, with all the original labels. Where a Product has a security label, the return of the Product will not be accepted if the original security label has been removed, broken or tampered with. The Customer also acknowledges that, for reasons of safety and hygiene, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. The Company, or the sales outlet authorised to receive the return, will check the packaging and the condition of the individual Products returned, the substantial integrity of the same constituting an essential requirement for the exercise of the right of withdrawal.

8.6. The Company shall reimburse the price of the returned Products and any other costs incurred by the Customer for the purchase thereof without undue delay and in any event within 14 (fourteen) days from the date on which the Company received notice of withdrawal from the Customer.

8.7. To the extent permitted by applicable law, the Company reserves the right to refuse the return of any Product that is damaged, deteriorated, dirty or in such a state as to suggest, unequivocally, that it has been used, not in good faith, for purposes other than during checks performed by the Customer, strictly necessary to ascertain the characteristics and type of the Product purchased as well as if the original security label has been removed, broken or tampered with or, in the case of perfumes, if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

8.8. In all cases, the Company shall send a specific notice to the Customer informing him/her of the acceptance of the return and the re-credit or, where agreed, the replacement of the Product or the issue of the voucher, or of the non-acceptance with a specific indication of the reasons thereto.

None of the provisions contained in this Article 8 shall prejudice the application of local mandatory consumer protection rules that are more favourable to the Customer.

8.9. The return of Products pursuant to this article is only permitted in connection with purchases made by means of distance sale.

B. Return of Products due to non-satisfaction:

8.10. In the event of a sale subject to approval, the Customer is entitled to return the Products that he/she does not intend to purchase without being charged any costs for collection and transport, unless otherwise agreed in the Purchase Offer Subject to Approval, and provided that he/she has notified the Company of his/her wish to return the Products within the deadline stated in the Conditional Purchase Offer.

8.11. If the Customer does not return the Products within the deadline indicated in the Purchase Offer Subject to Approval, or in any case according to the instructions received by the Company, the costs of collection and transport and any liability for loss, theft, damage or delay in delivery shall in any case remain the responsibility of the Customer, unless otherwise provided for by the applicable mandatory regulations.

8.12. The provisions of Articles 8.5, 8.6, 8.7, 8.8 and 8.9 above shall apply to the return of Products sold subject to approval. The Company therefore reserves the right to refuse the return of any Product that is damaged, deteriorated, dirty or in such a state as to suggest, unequivocally, that it has been used not in good faith, for purposes other than during checks performed by the Customer, strictly necessary to ensure they are satisfied with the product, as well if the original safety label has been removed, broken or tampered with. In this case, the Company shall send a communication to the Customer stating that it does not accept the return of the Product and that the relevant price will be charged.

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